FAQs
🛒 Orders & Payments
How do I place an order?
Simply browse our Website, add your chosen items to the cart, and proceed to checkout. You may register for an account or check out as a guest.
What payment methods do you accept?
We accept major credit/debit cards, virtual accounts, bank transfers, e-wallets (e.g., OVO, GoPay), and other methods listed at checkout.
Is my payment secure?
Yes. All transactions are processed through secure third-party payment gateways. PT Indo Cipta Estetika does not store your financial details.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled before they are processed. Please contact our Customer Care team immediately for assistance.
🚚 Shipping & Delivery
Do you deliver internationally?
We still working on to deliver our products internationally
Which shipping partners do you use?
We collaborate with trusted logistics providers, including Gojek, Grab, JNE, J&T, DHL, and others.
How long does delivery take?
Delivery times vary depending on location and shipping method selected at checkout. Estimated delivery times will be displayed before payment.
How can I track my order?
A tracking link will be provided once your order has been shipped. You can monitor delivery status via our Website or the courier’s platform.
💄 Products & Authenticity
Are your products authentic?
Yes. PT Indo Cipta Estetika is an official distributor, and all products are 100% genuine and sourced directly from the brand.
Are your products safe for sensitive skin?
Product suitability depends on individual skin types. We recommend reviewing product details and consulting with our aesthetic specialists if needed.
👤 Accounts & Privacy
Do I need an account to purchase?
No, you may check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email.
How do you protect my personal data?
We protect your information in accordance with Law No. 27 of 2022 on Personal Data Protection and our Privacy Policy.
Can I delete my account?
Yes, please contact Customer Care to submit a data deletion request.
📞 Customer Support
How can I contact Customer Care?
You can reach us via email at admin.info@indociptaestetika.com, WhatsApp at +62 821-2552-1186, or through the Contact Us page on our Website.
What are your Customer Care hours?
Our team is available Monday–Friday, 08.30 A.M until 05.30 P.M, excluding public holidays.
